TytoHome – the innovative telemedicine device
With TytoHome, you can carry out medical examinations on yourself and your family at any time and send the data via the app to the specialists at santé24, SWICA’s telemedicine service. Once you have submitted the data, you can discuss your situation over the phone with santé24. If necessary, a doctor will contact you to provide a professional diagnosis and recommend treatment – quickly, conveniently, and at any time of the day or night. For SWICA customers with a Favorit plan or BestMed, the telemedicine consultation is free of charge.Order TytoHome now I already own a TytoHome device
TytoHome explained in brief
Exclusive offer for SWICA customer
TytoHome saves you time and money: Once you have paid the single amount for the device, any further consultations with santé24 are free of charge for customers with a Favorit plan or BestMed (medical services from other providers are subject to a fee).
The device's price varies depending on your insurance plan:
| Insurance cover | Price incl. VAT and shipping |
| Supplementary insurance | |
| Other insurance |
Exams that can be carried out with TytoHome
TytoHome allows various examinations to be carried on yourself or on a third person – a child, for example. The app guides you through the process.
The advantages at a glance
- Anywhere: Whether from home or on the road or while on holiday, you can carry out exams by yourself regardless of your location.
- Safe and professional: TytoHome produces high-quality recordings that the doctors at santé24 can evaluate. You will receive a professional diagnosis and recommendation free of charge
- Quick and uncomplicated: No need for making appointments, no need to go to the doctor's office, no need to sit in waiting rooms. If necessary, prescriptions for medicines are sent directly to a pharmacy near you.
- Around the clock: Online practice for medical advice and treatment 24/7, 365 days a year.
- Free of charge for customers with a Favorit plan or BestMed: The exams with TytoHome and the discussion with santé24 are free of charge – with no excess or deductibles.
- Simple: Audio-visual instructions guide you step-by-step through the processes, which you can apply to your child or yourself.
- For everyone: TytoHome is designed for adults and children (recommended from the age of one). You will need only one device for the whole family.
- Privacy: All medical information you send to santé24 is subject to medical confidentiality.
How TytoHome works
After you place the order, TytoHome is sent to your home. To register and log in, you first need to install the Benecura app from SWICA. You can then download and set up TytoCare within Benecura – eliminating the need to log in to the TytoCare app again. TytoHome is now ready to use.Benecura and TytoCare apps download
FAQ – answers to frequently asked questions
Read our answers to the most frequently asked questions (FAQ).
I already own a TytoHome device
Do you want to set up your TytoHome device or carry out an exam? TytoCare shows you how to use your device properly in a simple, step-by-step video guide.
How to contact santé24 and the TytoHome technical helpline
santé24 telemedicine centre
Technical helpline for TytoHome
For technical questions about the device and service, you can reach our helpline on +41 52 244 28 30 or by email to tytohome@swica.ch: Monday to Thursday from 8:00 to 12:00 and from 13:30 to 17:00, and on Friday from 8:00 to 12:00 and from 13:30 to 16:00.Data protection
TytoHome sends the information it obtains from the exam to santé24 in encrypted form. This means that only the patient and the santé24 medical staff can view any of the exam information. In addition, TytoCare can access the information in connection with its technical support. All medical information is subject to medical confidentiality.To enable santé24 to continuously evaluate and improve its service, you will, on completion of each exam, receive a short questionnaire that is voluntary and takes less than a minute to fill out.
Certified quality with EQUAM
Benecura and TytoCare app to download
The Benecura and TytoCare apps are available free of charge and come as iOS and Android versions.
