Conflicts at work

In today's dynamic work environment, the ability to resolve conflict effectively is crucially important to an organisation's sustainability and long-term success. SWICA offers a wide range of support.

Conflict: a major cause of absences

A WorkMed study commissioned by SWICA shows just how seriously conflicts at work can affect people: in 57 per cent of all cases of mental incapacity to work, the main cause was a conflict in the workplace. This doesn't just affect employee satisfaction. It also inhibits productivity and has a negative impact on the working atmosphere.

It's very important to avoid conflicts at work or be able to resolve them constructively. A corporate culture that supports this is essential, along with effective early intervention and measures. Organisations that deal with conflict proactively and effectively not only strengthen their teams and the health of individual employees, but also achieve lasting reductions in absenteeism.

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Negotiating change without conflict

An insured person had to contend with new tasks and a new boss. This led to uncertainty and resentment. A conflict arose between the employee and their line manager about adapting tried-and-tested processes. The line manager was able to contact our helpline for managers to reflect on her role and discuss possible solutions. Thanks to our Job Balance early intervention programme, the employee received individual support to help them reduce stress and resolve the conflict. We work together to ensure clarity, trust and smooth collaboration through processes of change.

SWICA's offering

SWICA is happy to support you in resolving conflicts in the workplace. Join forces with us to discover individual solution strategies and benefit from offerings designed to foster a harmonious and successful corporate culture.

Our offerings for preventing conflict:

Strengthening corporate culture

Healthy culture: support with developing a healthy corporate culture
Feedback: fostering an open error culture for a healthy work environment

Team and employee level

Conflicts at work: early recognition and action in the event of conflicts in the team
Training, workshops and case consultations (page in German): support in dealing with employees suffering from mental stress

Individual support

Stress: support in managing stressful situations with co-workers
Resilience: building resilience for better conflict management

Is conflict looming? Our offerings help you act in good time.

Team and employee level

Helpline for managers and HR professionals (page in German): advice on matters around conflict
Job balance conflict resolution: moderated discussions to find common solutions

Individual support

Job balance conflict resolution: changing perspectives and developing approaches to a solution
Preventive care management: support with preventing incapacity for work
Coaching in the professional context (page in German): support with managing conflict
Psychotherapy with a focus on work (page in German): specialised therapy for work-related conflicts
Assessment of mental health and job (page in German): analysing the impact of work on mental health

Is there a conflict? Is it already at an advanced stage? Our offerings:

Unterstützung für Führungskräfte

Support for managers

Employer coaching: strategies for effective conflict resolution
Helpline for managers and HR professionals: advice on escalated conflicts
Job balance conflict resolution: moderated discussions to find common solutions

Finding individual solutions

Job balance conflict resolution: changing perspectives and developing approaches to a solution
Care management: individual support to resolve conflict and restore fitness for work
Mental health and job assessment: analysing the causes of work-related conflicts and developing solutions

Overwork recognised, conflict resolved

After the insured employee had surgery on their cervical spine, it turned out that the main thing causing them strain was years of overwork and a conflict in the workplace. Thanks to the support of the Care Management team, not only were they successfully reintegrated, but a solution was found to the long-standing conflict – to the great relief of the insured person.