Coming to Switzerland
Moving to a new country is a big step.Apart from the pleasant anticipation of a new phase of life, moving to another country also involves some hurdles. These will include finding a home, making new contacts and fulfilling all the administrative requirements. Taking out health insurance is one of these requirements. Health insurance is compulsory in Switzerland and, unlike in Germany for example, is not paid for by the employer. SWICA does everything it can to make your "landing" as soft as possible.
Switzerland's happiest customers
In July 2019 Thomas moved from Bremen to Zurich with his wife Beate and their two daughters. Thomas was simply unable to resist the exciting offer to take over as Professor of History at the University of Zurich.In discussions with the university's HR department, he learns that there is a mandatory insurance requirement in Switzerland. Within the first three months he is required to take out health insurance for himself and his family with a national provider.
These awards make a big impression on the newcomer, unfamiliar as he is with the Swiss health insurance system.
Switzerland's best health insurer – SWICA comes out top again in health insurance surveys
Whether with Comparis, bonus.ch, AmPuls or moneyland.ch – SWICA has received top marks for customer satisfaction compared to other Swiss health insurers.
Überblick gewinnen – SWICA unterstützt Sie dabei
Thomas finds a variety of insurance models and offers on SWICA’s homepage. However, he and his wife find it difficult to decide which options are best for their family. The range of benefit models in Germany is less comprehensive. Switzerland's dual accident insurance system also differs greatly from the German model.
All insurance solutions at a glance
The right solution with the best value for money – so that you and your family have comprehensive cover.
Beate and Thomas then use the online contact form to request a consultation. Shortly afterwards, a member of SWICA's customer service team calls back and guides the couple step by step through the various offers..
Individual advice
Do you want the best possible insurance cover for yourself and your family? SWICA is always at your side and will be happy to advise you.
All-round protection with basic and supplementary insurance
After careful consideration, Beate and Thomas opt for Favorit Telmed basic insurance cover and Completa Top supplementary insurance. This provides financial support for complementary medical treatments. They also decide on a Denta policy for their two girls. This will help them mitigate the high cost of dental treatment.
Favorit Telmed – the santé24 telemedicine centre is your first point of contact
Completa Top – With Completa Top supplementary insurance you can fill any gaps you may have in your mandatory basic cover.
Immer mit dabei – das mySWICA-Kundenportal
Following his first doctor’s appointment Thomas is surprised by how easy it is to get the cost reimbursed. He simply uses the mySWICA app to scan the claim form and send it to SWICA – and that's it. With the help of mySWICA he can view all his important documents – including policies, premium statements and benefit statements – and communicate with the customer service team at any time.
mySWICA-App
Wherever you are, you can use mySWICA app to access a wide range of services.
santé24 – bei allen Fragen zum Thema Gesundheit rund um die Uhr für Sie da
In the meantime the young family has settled in well in Switzerland and spends practically every free minute in the great outdoors. On one particularly hot Sunday afternoon the family is enjoying a picnic by the lake. But as the older girl leaves the water after a refreshing dip in the lake, she steps on a piece of broken glass and cuts the sole of her foot. Should they call a doctor?
Beate immediately calls santé24, SWICA's telemedicine helpline. After describing the wound in detail, she is relieved to find out that no medical examination is required. However, it’s important that the wound is cleaned, disinfected and protected.
santé24
For questions relating to preventive healthcare, illness, accident and maternity, the santé24 telemedicine service is available online and by phone 24 hours a day.
Even more tips for newcomers
Are you planning to come to live in Switzerland, or have you recently moved to Switzerland? Would you like to find out more about life in Switzerland? Here you will find helpful facts for newcomers, including information about immigration, living in Switzerland, finding somewhere to live, and the Swiss political and legal systems.
